Provide training for the staff there about customer service and experience
MOHAMMED A
Route 66 Auto Repair
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Upland, CA 91786
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.5 Average Customer Rating
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My experience with the actual people that work this location was good, it was out of there hands. UHUAL experience was not so good I originally made an online reservation in a timely manner before my move. All the emails from UHAUL stating they will reach out before my move an so on, well never happened. Something told me to physically go to this location to make sure my move was going to be smooth the following day. The truck or the car hauler was NOT available. What is the point of choosing locations if the equipment is not there. I had to go to different locations to get my truck and hauler. The hauler I reserved was an Auto transport that I did not get. Reminded them I'm hauling a SUV. I was told oh well this is all they have. I was given a toy hauler with no straps.(Oh and UHAUL changed my reservation to a toy hauler, which that was not my original reservation) It was an inconvenience to me driving thousands of miles away, having to buy extra equipment to make sure my traveling was safe. I had no choice to go ahead and accept the equipment, as this is the day of the move. THE DAY OF THE MOVE! As much as this all cost I wish I looked into other company's. UHAUL dropped the ball on this one. Do not take online reservations if your not able to fulfill the order, be prepared to communicate with the customer if your not able to fulfill the order before customers move. If I had not gone to UHAUL the day before my move I would have been SCREWED even with an online reservation. When I did go to the UHAUL thats when last minute scambling start happening and still did not get what I ordered! BAD BUSINESS!
Tiamba NIt was great very nice people very respectful
BOBBY MVery nice owner and super easy and convenient.
Troy ODidn’t like the service I was doubled charged in stead of the exchange of equipment I received the 10ft truck in Pomona and it’s wasn’t big enough so took it back to foothills for exchange of equipment I had to pay for a whole new truck I think it should have just been an exchange should not have been double charged
PAMELA J