the vehicle itself was fine, however, the leasing office left much to be desired. The entire parking lot and entrance to leasing office was completely iced over and not much effort put into clearing it for customers. I nearly fell three times leaving the facility. Additionally, the manager was extremely hard to understand. She spoken entire too fast, with a thick accent, did not make eye contact and literally had no idea what she was trying to explain to me. Once the transaction was completed she gave little to no instruction on where the vehicle was located or how to get to it, other than saying she was calling someone. The rental also included a ton of extra "expenses" that had little explanation.
BARBARA G
Lovers Lane Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Portage, MI 49002
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Looking for reimbursement for returning vehicle in great condition, when for that happen?
David SFriendly and helpful staff.
H MCustomer service was quick and easy, staff were knowledgeable and friendly. I've rented her a few times and would go back.
SARAH ETires were flat when put my vehicle on the trailer. Had to take to gas station to air up tires. 2 of the tires were very bald and should be replaced if not all of them
MICHAEL J