I could write a book describing my horrible experience with u-huals people. They are like show pieces who accomplish nothing, except tell you you have to do everything on the app. They are right there, but give no customer service at all. I explained that trying to do everything on the app was difficult as my vision makes it a problem for me. Yet there was no compassion or assistance to help. No other options except you have to use the app to do it! These are people standing right in front of you, watching me struggle with viewing the questions and prompts on the app and the only assistance is wanting to reach across my person and touch my phone to push me through the app process. I don't want a stranger reaching over me and saying here just do this, and then making choices on the app for me without explaining what they were even choosing, as I said I was struggling to see the presentation and prompts on the app, but they did not offer to do it on their work computer, going over the information verbally, instead they just kept up with you have to do it on the app. So I made a rental of a storage space, again having to be forced to do that through the app on the tiny screen on my phone that I was having trouble seeing. I explained, that I could not see what choices I am suppose to make, I did not think that certain parts of the choices you have to make were intuitive and clear and when confused if I was doing it right on the app, again having a terrible time visually seeing all these questions and prompts on my little cell phone. No computer screen with larger print was offered to me to use. There assistance was an annoyance as they kept pushing me through the app I was obviously, and which I had verbally stated, I was having a hard time using due to the amount of information in small print that I struggled to read. They did not care about my vision was handicapped limited and all they cared about was pushing me through the app and getting me out of their way. No customer service, no alternate assistance for someone struggling to read the fine print or struggling to figure out if I am even making the right choices on the prompts given, as I said the app is not obvious always on what you are supposed to do next, and this lack intuition on the app left me struggling and questioning am I doing it right. Even though I explained I was having this issue I was told, yes even forced to continue to use the app without an alternative option for a visually handicapped person with limitations. They did not care I had a problem, they just got frustrated with me as I was asking for assistance, an alternative, which they could not or would not offer. So I had to unload my 10' rental trailer, which I paid over a couple thousand dollars to rent, before I could check it back in. They took me to the wrong side of the building to find my storage unit and then back to the opposite side of the building where the storage unit actually was. So I got to work and unloaded the van swept it brought it around again to check it in and again, he stated, "Well you have to use the app to return you vehicle/rental trailer. I said to him you told me you could check me back in on the computer. His answer, "Well I can't we shut off the computer 10 minutes before eight which is when we are closing. Well you knew I was unloading and needing to check in my rental, and you knew I was struggling to use the app due to my visual limitations, yet they could not take a minute to tell me you needed me to check out to do it before a certain time because you were shutting you computers off??? So now all you can do is tell me to do it on the app again, alone without assistance. I am struggling to see what I am doing, I am confused if I chose the right prompts, yet they just stood there and watched, no alternate assistance for the visually handicapped. You people should be ashamed of yourselves. Then when confused I asked for help, the door was open, (not that they were offering to help me), I walked through the door to ask if I made the right choice on the app, and the rep who was not helping, just getting frustrated with me apparently, he yells at me you can't come in here. Well the door was open, how was I to know I could not walk though it, there was an open door I walk through to ask if I made the right choice on the app, and this employee yells at me get out you can't come in here. Well if I couldn't walk in for some reason he could have explained that without yelling at me like I am a criminal doing a break and entry. I mean it was an electronic door, I walked up it opened and I walked in. Where I used to work when it was after closing we shut off the electrical door with the switch and we did not leave it on and then yell at the customer when they walked up to it and it opens and lets them in. Your Customer Service is not there. Your employees are not there for us, they are there for what? Certainly not to assist your customers.
robert l | Online Move InSelf Storage Units in Manchester, CT, 06042
U-Haul Moving & Storage of Manchester
Services at this Location:
Features Available at this Facility :
Promotions:
Available Units (All Sizes are Approximate)
Indoor Storage
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![Example storage unit layout]()
Small
5' x 8' x 10'Miscellaneous Storage
Size Guide- Rate:
-
$104.95
Per Month
- Interior
- 1st Floor
- Street Level
- Climate
- Rate:
- $104.95 Per Month
1 Unit Left!
Rent Now to Secure Your Room! -
![Example storage unit layout]()
Small
5' x 10' x 10'1-2 Bedroom Home
Size Guide- Rate:
-
$124.95
Per Month
- Interior
- 1st Floor
- Street Level
- Climate
- Rate:
- $124.95 Per Month
-
![Example storage unit layout]()
Medium
10' x 10' x 10'2-3 Bedroom Home
Size Guide- Rate:
-
$204.95
Per Month
- Interior
- 1st Floor
- Street Level
- ADA
- Climate
- Rate:
- $204.95 Per Month
1 Unit Left!
Rent Now to Secure Your Room! -
![Example storage unit layout]()
Medium
10' x 10' x 10'2-3 Bedroom Home
Size Guide- Rate:
-
$214.95
Per Month
- Interior
- 1st Floor
- Street Level
- Climate
- Rate:
- $214.95 Per Month
1 Unit Left!
Rent Now to Secure Your Room!
Split Level Storage
-
![Example storage unit layout]()
Small
5' x 5' x 7.5'Miscellaneous Storage
Size Guide- Rate:
-
$59.95
Per Month
- Split Level
- 1st Floor
- Upper Level
- Climate
- Rate:
- $59.95 Per Month
1 Unit Left!
Rent Now to Secure Your Room! -
![Example storage unit layout]()
Small
5' x 10' x 7.5'1-2 Bedroom Home
Size Guide- Rate:
-
$99.95
Per Month
- Split Level
- 1st Floor
- Upper Level
- Climate
- Rate:
- $99.95 Per Month
-
![Example storage unit layout]()
Small
10' x 5' x 6'1-2 Bedroom Home
Size Guide- Rate:
-
$119.95
Per Month
- Split Level
- 1st Floor
- Street Level
- Climate
- Rate:
- $119.95 Per Month
-
![Example storage unit layout]()
Medium
10' x 10' x 7.5'2-3 Bedroom Home
Size Guide- Rate:
-
$169.95
Per Month
- Split Level
- 1st Floor
- Upper Level
- Climate
- Rate:
- $169.95 Per Month
1 Unit Left!
Rent Now to Secure Your Room! -
![Example storage unit layout]()
Medium
10' x 10' x 6'2-3 Bedroom Home
Size Guide- Rate:
-
$179.95
Per Month
- Split Level
- 1st Floor
- Street Level
- Climate
- Rate:
- $179.95 Per Month
What Is Online Move-In / Rent Now?
Other U-Haul Services
Storage Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
I found mice droppings in and on items. Maybe put down some more traps to help prevent that. Otherwise great experience
Ashley M | Overall ExperienceSuper nice very polite and very professional customer service.. the manager Tim, Olivia, Rosie. Thank you.
WANDA R | Overall ExperienceIt's climate control, so everything was in good standing, had no insects or rodents issue. Staffs are friendly and courteous. Parking is adequate, storage area is clean and secure.
VENITIA G | Overall ExperienceI've never had any issues was able to come and go as I please, and the story doing it any questions. I had were answered. I always very well taken care of I was emptying. When I rented the trucks, they made it very easy, very convenient.No complaints
TINA R | Overall ExperienceVery professional, friendly and helpful.
Jeannette W | First ImpressionsStaff members are AWESOME! One word to describe them will be professional!!!!
MARLON C | Overall ExperienceExpensive compared to other locations for same size units.
David F | Overall ExperienceIt’s very easy and economical to have storage here and the people that work here provide excellent service always. I like renting the vans here too so I could move around and organize stuff seasonally or when needed.
DONNA P | Online Move InNice staff but the unit is pricey
Ernest D | Overall ExperienceTim at Oakland St location was absolutely fantastic. Very patient and accommodating. That includes the other two employees that are that location. Job well done!
James W | Online Move InI can’t compliment the staff enough!! They were all so professional great customer service and made me feel they really appreciated my business. Definitely a team that is an asset to the company. Thank you so much for this great experience during a hectic time in my life.
Antonina L | Overall ExperienceThe service at this location is excellent, my storage units are well priced and easy to access, renting a van or truck is a pleasure here always.
DONNA P | Overall ExperienceThis storage facility is not well maintained.! Door to facility constantly opens and closes. Anyone can walk in on the climate control building without a code even though you have cameras because door remains automatically open when the employees go home! There were many times i was there past 8:00 PM and i could just walk in yo the storage units! Manager does nit do a good job maintaining facility. At the unloading station there is garbage that has been there for days by the hill and no ine has bothered to pick it up! The bathroom was without toilet tissue for two weeks and garbage not picked up! I have videos and pics.
JOSE Z | Overall ExperienceAN EXCEPTIONALLY EXCELLENT SERVICE, USUALLY CUSTOMERS SOMETIMES MAY BE ENCOUNTERIING SOME KINDA ADVERSITY OR WHATEVER IT COULD BE, THOSE WE MEET CAN MAKE A TREMEDOUS IMPACT.
KOJO K | First ImpressionsVery well maintained and staff was awesome!
Stephanie C | Overall ExperienceI got behind on my storage and beg them to please don't auction my stuff back t they did any way even though I told them I was going to have the money. I lost pretty much everything I own. So no I won't use them again.
Yvette F | Overall ExperienceTim and his staff are doing a great job. The snow removal leaves a lot to desire. Lot not cleared well.
HOWARD J | Overall Experience