Rats infested my unit. No food was in my unit of any kind. Lady at counter was rude and needs customer service training. Kept telling me “I’ll guess I’m just going to take this guys work for it” after asking us 6 times if our lock was off the unit and empty. As a customer for many years for this location wasn’t impressed with the treatment
HUNTER G | Overall ExperienceSelf Storage Units in London, ON, N6E2T3
U-Haul Moving & Storage at Towerline Place
Services at this Location:
Features Available at this Facility :
Promotions:
Available Units (All Sizes are Approximate)
What Is Online Move-In / Rent Now?
Other U-Haul Services
Storage Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Great customer service.
Gilles P | Overall ExperienceThe best services from the staffs! Well maintained and clean!
JIAN W | Overall ExperienceVery nice people , nice and pleasant
Jazmin A | First ImpressionsMoving out was much simpler and easier than I expected - honestly, it was a great experience! Because moving out was so easy, I'd easily pick U-Haul storage again. I've never done it before and it was great! Kudos to y'all!
Jennifer G | Overall ExperienceHave never had anything but a positive experience from the staff at towerline. Gini and the staff are very friendly, efficient and professional.
ROBERT G | Overall ExperiencePeople were in my unit while I was not there looking for something ? ,,isocially very problement.
derek m | Overall ExperienceTaiga and her staff went above and beyond to help me. I hear people say all the time that customer service is horrible nowadays, all I can say is they haven't met the staff here. The facility was clean every time I was in as were the units. I would happily use them again and refer them to everyone I know. Thank you
jen c | Overall ExperienceThe staff at this location are very courteous, helpful and friendly.
Deborah B | Overall ExperienceOnly negative is the light in the unit was never fixed. I reported it to the phone support center on day one. Interior light not working.
James B | Overall ExperienceI've been using U-Haul for a long time and got the best service I've ever had at any location. Both young ladies were super helpful and friendly.
DAVID L | First ImpressionsThe staff made the difference.
CONSTANTIN M | Overall ExperienceMonique was amazing, very helpful and knowledgeable.
ANTON M | First ImpressionsFriendly helpful staff, decent rates, good service all around
Ibukun O | First ImpressionsVery friendly, helpful and professional staff.
Shane M | First ImpressionsOnly complaint is the electrical to the unit was off during the move in. However, because it was Christmas day, the ability to move in remotely outweighed this inconvenience.
Dayton S | Online Move In